FAQ

Where are you located?

Our store is located at 3317 N. Clark Chicago, IL. 60657.

What are your shop hours?

Monday – Saturday 11-8 & Sunday 12-6

How long until I receive my order?

All of our orders ship out within 24 hours during the business week or Monday for weekend orders. We ship out of Chicago using FedEx so many orders will arrive within 1-2 business days to addresses in the Midwest. East coast is usually 2-3 business days and west coast is 3-4 business days. We can’t guarantee these shipping estimates, but in general your order via standard free shipping will arrive in 1-5 days depending on your location. Additional time may be needed for PO Boxes, military addresses and SUP boards shipping via freight.

shipping map

How much for standard shipping?

Standard ground shipping is FREE! No gimmicks, no minimums, just free shipping. SUP boards even ship free!!!

Can I pay for faster shipping?

If you don’t want free shipping, you can upgraded to overnight, 2 day, or 3 day. The cost will vary depending on the product. Orders received prior to 2 PM CST on a business day will be shipped out the same day. Orders received after that will ship the following business day. Some items like SUP boards are not eligible for express shipping.

What if I forgot to upgrade my shipping?

Call us and we will try our best to modify the shipping as long as it is not after 2 PM CST. Additional shipping charges will apply.

What if I put the wrong shipping address?

Call us and if you just placed the order we can update the shipping address. If there order was placed several hours ago still contact us and we can try to contact the delivery service to update the address for you.

Do you ship internationally?

Sorry, we do not ship internationally. If you wish to use an international billing address when shipping to the U.S. you can use PayPal at checkout or call us at 888-706-0090 and we can process your card over the phone.

How do I track my order?

An e-mail is sent once your order is shipped with tracking information. You can also log in and look under your order notes to see the tracking number.

Why are there products in the box I didn’t order?

Once and a while we like to throw in a free gift as a token of our appreciation. We try to pick something we think you will like. If for any reason you don’t like it or it’s not your size please pass it along to someone you think would enjoy it.

Do you charge for return shipping?

Simple answer…No!

Do you ship to PO Boxes

Yes. PO Boxes require us to ship via USPS. Tracking information is not always available on orders to PO boxes.

How do I return an item?

In the event that you want to return an item you can either call us at 888-706-0090 or contact us here. We will send you a return shipping label to put on the package that will allow you to drop it off to Fed-Ex and ship it back to us for free. Use the original box in which your item was shipped if available. We will contact you when we have received the returned item(s) and refund the full amount back to the original credit card the purchase was made on. In-store cash refunds over $100 are reimbursed via company check and must have the original receipt.

Can I special order items?

If there is an item not on our site that you are interested you can either call us at 888-706-0090 or contact us here. We will let you know if the product is available. Special orders typically take 1-2 weeks. Please include as much detail about the product (size, color, name, etc.) as possible.

Why should I setup an account with you?

Setting up an account allows you to exclusive e-mail updates and savings on gear (opt-out anytime), speedy checkout with your saved information (we don’t store credit card info), track your orders, view your order history and stay cool by having up to date knowledge on the latest and greatest at Windward.

Where can I find brand warranty information?

Take a look at our warranty page for more specific information on the warranty process for the item/brand you need.

What if my item goes on sale after I purchase it?

If the item you purchase goes on sale within 14 days of your original purchase date we will gladly refund the difference. You must have your original receipt and card the purchase was made on to get your credit back. Cash refunds over $100 are reimbursed via company check and must have the original receipt.